Agent Insights troubleshooting

Start by identifying the collection path: local CLI, provider connection, OpenTelemetry, or another centralized source. Then trace the missing data from source to dashboard.

Members show Not synced

Synced and unsynced members in Agent Insights

A Not synced member usually needs collection, authentication, recent activity, or identity mapping. Confirm the expected source before sending a reminder.

Common problems

Symptom	Check
Member has no activity	Date range, collection source, authentication, sync, and identity mapping
Sessions belong to the wrong person	Provider identity and Entelligence member mapping
Data is stale	Last sync, provider refresh, machine availability, and scheduled job
Local index finds nothing	Supported agent source, session path, time window, and filesystem access
Sync sends nothing	Indexed and analyzed records plus dry-run output
Spend looks incomplete	Agent coverage, pricing source, cached tokens, attribution, and date range
Project shows untracked spend	Project-management mapping and task attribution
Budget state looks wrong	Budget period, current spend, run rate, and project mapping
Activity hours look wrong	Display timezone and source timestamps
Scheduled sync stopped	Machine uptime, user session, CLI path, scheduler, and authentication

CLI checks

entelligence auth status
entelligence insights index --source local -v
entelligence insights sync --dry-run
entelligence insights sync

Run entelligence insights --help and the relevant subcommand help for flags supported by the installed version.

Safe recovery

Remove only the Entelligence schedule with entelligence insights schedule --remove.
Reauthenticate if the session expired.
Refresh member mappings instead of guessing attribution.
Re-index a narrow time window before using force options.
Do not delete local agent session files to repair dashboard analytics.

Contact support

Include the collection path, CLI version, operating system, source agent, member mapping, selected date range, last successful sync, and exact error. Redact prompts, source code, tokens, and credentials.

Next step

Return to the rollout quickstart after the source or mapping is fixed.

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Agent Insights troubleshooting

Members show Not synced

Common problems

CLI checks

Safe recovery

Contact support

Next step

​Members show Not synced

​Common problems

​CLI checks

​Safe recovery

​Contact support

​Next step

Members show Not synced

Common problems

CLI checks

Safe recovery

Contact support

Next step