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Email support@entelligence.ai for product support unless your enterprise agreement specifies another portal or escalation path.

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Severity

Use the severity definitions and response commitments in your agreement. State whether the issue:
  • Blocks one user
  • Blocks a team
  • Affects a production workflow
  • Exposes a security or privacy risk
  • Causes unintended writes
  • Affects billing or credits
  • Has a working rollback

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Security reports

Do not send an active credential or exploit details to a general mailbox unless Entelligence has instructed you to use it for security reports. Use the approved security reporting channel.

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Product feedback

For documentation or product feedback, include the current page URL, UI label, what you expected, and a screenshot with secrets and private data removed.

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Next step

Return to the troubleshooting hub.