> ## Documentation Index
> Fetch the complete documentation index at: https://doc.entelligence.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and escalation

> Contact Entelligence support with a complete, redacted reproduction and use the contractual enterprise escalation path for production incidents.

Email [support@entelligence.ai](mailto:support@entelligence.ai) for product support unless your enterprise agreement specifies another portal or escalation path.

## Severity

Use the severity definitions and response commitments in your agreement. State whether the issue:

* Blocks one user
* Blocks a team
* Affects a production workflow
* Exposes a security or privacy risk
* Causes unintended writes
* Affects billing or credits
* Has a working rollback

## Security reports

Do not send an active credential or exploit details to a general mailbox unless Entelligence has instructed you to use it for security reports. Use the approved security reporting channel.

## Product feedback

For documentation or product feedback, include the current page URL, UI label, what you expected, and a screenshot with secrets and private data removed.

## Next step

Return to the [troubleshooting hub](/reference/troubleshooting).